International Association of Educators   |  ISSN: 2834-7919   |  e-ISSN: 1554-5210
International Journal of Progressive Education
International Association of Educators

Original article | International Journal of Progressive Education 2020, Vol. 16(5) 390-403

Effects of Intrinsic Motivation on Teacher Emotional Labor: Mediating Role of Affective Commitment

Esra Töre

pp. 390 - 403   |  DOI: https://doi.org/10.29329/ijpe.2020.277.24   |  Manu. Number: MANU-2005-10-0007

Published online: October 09, 2020  |   Number of Views: 227  |  Number of Download: 798

Save PDF

Abstract

Emotions have an important place in the survival of humankind since its existence. Despite the importance of the emotions in human life and it is not taken on the agenda for a long time in working life. This study aims to examine the impacts of intrinsic motivation on teacher emotional labor with mediating effect of affective commitment. In the study, the relational screening model one of the quantitative research methods was used. The research was carried out 345 teachers who work in ten public schools in Istanbul. As the data collection tools three different scales were used. The intrinsic motivation scale was developed by Lawler and Hall (1970) and adapted to Turkish language by Yılmaz (2008). The emotional commitment scale consists of six items as a sub-dimension of the organizational commitment scale developed by Allen and Mayer (1990). Emotional labor scale, by Diefendorff et al. (2005), it was created, and it was adapted to Turkish in the teacher sample by Basım and Beğenirbaş (2012). Scale has three dimensions as surface acting, deep acting, and natural behaviors. Results of the study suggest that intrinsic motivation has a negative impact on surface acting and has a positive impact on natural behaviors (genius emotions). On the other hand, affective commitment is not mediated this impact. The findings were discussed, and recommendations were made to the practitioners and researchers.

Keywords: Intrinsic Motivation, Emotional Labor, Affective Commitment, Teacher

How to Cite this Article?

APA 6th edition
Tore, E. (2020). Effects of Intrinsic Motivation on Teacher Emotional Labor: Mediating Role of Affective Commitment . International Journal of Progressive Education, 16(5), 390-403. doi: 10.29329/ijpe.2020.277.24

Harvard
Tore, E. (2020). Effects of Intrinsic Motivation on Teacher Emotional Labor: Mediating Role of Affective Commitment . International Journal of Progressive Education, 16(5), pp. 390-403.

Chicago 16th edition
Tore, Esra (2020). "Effects of Intrinsic Motivation on Teacher Emotional Labor: Mediating Role of Affective Commitment ". International Journal of Progressive Education 16 (5):390-403. doi:10.29329/ijpe.2020.277.24.
References
  1. Aiken, L. S., & West, S. G. (1991). Multiple regression: Testing and interpreting interactions. Newbury Park, London: Sage. [Google Scholar]
  2. Akın, U., Aydın, İ., Erdoğan, Ç. & Demirkasımoğlu, N. (2014). Emotional labor and burnout among Turkish primary school teachers. The Australian Educational Researcher, 41(2), 155-169. [Google Scholar]
  3. Allen, N. J., & Meyer, J. P. (1990). The measurement and antecedents of affective, continuance and normative commitment to the organization. Journal of Occupational and Organizational Psychology, 63(1), 1-18. [Google Scholar]
  4. Amabile, T. M. (1988) A model of creativity and innovation in organizations. Research in Organizational Behavior, 10 (1), 123-167. [Google Scholar]
  5. Amabile, T. M. (1993) Motivational synergy: Toward new conceptualizations of intrinsic and  extrinsic motivation in the workplace. Human Resource Management Review, 3 (3), 185-201. [Google Scholar]
  6. Amabile, T. M. (1996) Creativity in context: update to the social psychology of creativity. Boulder, CO: Westview Press. [Google Scholar]
  7. Ashfort, B. E. & Humphrey, R. H. (1993). Emotional labor in service roles: The influence of identity. Academy of Management Review, 18(1), 88–115. [Google Scholar]
  8. Baron, R. M., & Kenny, D. A. (1986). The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51, 1173–1182.  [Google Scholar]
  9. Basım, H. N., &  Beğenirbaş, M. (2012). Çalışma yaşamında duygusal emek: Bir ölçek uyarlama çalışması. Yönetim ve Ekonomi: Celal Bayar Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 19(1), 77-90. [Google Scholar]
  10. Becker, T. E., Billings, R. S., Eveleth, D. M., & Gilbert, N. L. (1996). Foci and bases of employee commitment: Implications for job performance. Academy of management journal, 39(2), 464-482. [Google Scholar]
  11. Biçkes, D. M., Yılmaz, C., Demirtaş, Ö. & Uğur, A.(2014). Duygusal emek ile iş tatmini arasındaki ilişkide psikolojik sermayenin aracılık rolü: Bir alan çalışması. Eskişehir Osmangazi Üniversitesi İktisadi ve İdari Bilimler Dergisi, 9(2), 97-122. [Google Scholar]
  12. Bono, J. E., & Judge, T. A. (2003). Self-concordance at work: understanding the motivational effects of transformational leaders. Academy of Management Journal, 46, 554-571. [Google Scholar]
  13. Choong, Y. O., Lau, T. C., & Wong, K. L. (2011). Intrinsic motivation and organizational commitment in the Malaysian private higher education institutions: An empirical study. Researchers World, 2(4), 91. [Google Scholar]
  14. Cohen, A. (2003). Multiple commitments in the workplace: An integrative approach. Mahwah, NJ: Erlbaum. [Google Scholar]
  15. Collins, B. J. (2010) Invited reaction: investigating the influences of core self‐evaluations, job autonomy, and intrinsic motivation on in‐role job performance. Human Resource Development Quarterly, 21 (4), 373-379. [Google Scholar]
  16. Çoruk, A. (2014). Yükseköğretim kurumlarında görev yapan idari personelin duygusal emek davranışları. Ondokuz Mayıs Üniversitesi Eğitim Fakültesi Dergisi, 33(1), 79-93. [Google Scholar]
  17. Deci, E. & Ryan, R. (1985) Intrinsic motivation and self-determination in human behavior. New York: Plenum Press.  [Google Scholar]
  18. Deci, E. L., Connell, J. P. and Ryan, R. M. (1989) Self-determination in a work organization. Journal of Applied Psychology, 74 (4), 580. [Google Scholar]
  19. Diefendorff, J. M., Croyle, M. H., & Gosserand, R. H. (2005). The dimensionality and antecedents of emotional labor strategies. Journal of Vocational Behavior, 66, 339–357. [Google Scholar]
  20. Dinger, M., Thatcher, J. B., Treadway, D., Stepina, L., & Breland, J. (2015). Does professionalism matter in the IT workforce? An empirical examination of IT professionals. Journal of the Association for Information Systems, 16(4), 281. [Google Scholar]
  21. Erkuş, A., Günlü, E. (2008). Duygusal zekânın dönüşümcü liderlik üzerine etkileri, İşletme Fakültesi Dergisi, 9 (2), s. 187-209. [Google Scholar]
  22. Fu, C. S. (2015). The effect of emotional labor on job involvement in preschool teachers: verifying the mediating effect of psychological capital. Turkish Online Journal of Educational Technology-TOJET, 14(3), 145-156. [Google Scholar]
  23. Frazier, P. A., Tix, A. P., & Barron, K. E. (2004). Testing moderator and mediator effects in counseling psychology research. Journal of Counseling Psychology, 51, 115–134. [Google Scholar]
  24. Galletta, M., Portoghese, I., & Battistelli, A. (2011). Intrinsic motivation, job autonomy and turnover intention in the Italian healthcare: The mediating role of affective commitment. Journal of Management Research, 3(2), 1-19. [Google Scholar]
  25. Grandey, A. A. (2000). Emotion regulation in the workplace: a new way to conceptualize emotional labor, Journal of Occupational Health Psychology, 5 (1), s. 95–110. [Google Scholar]
  26. Grandey, A. (2003). When the show must go on: Surface and deep acting as determinants of emotional exhaustion and peer-rated service delivery. Academy of Management Journal, 46, 86–96. [Google Scholar]
  27. Grant, A. M. (2008) Does intrinsic motivation fuel the prosocial fire? Motivational synergy in predicting persistence, performance, and productivity. Journal of Applied Psychology, 93 (1), 48-58. [Google Scholar]
  28. Gosserand, R.H., & Diefendrorff, J.M. (2005). Emotional display rules and emotional labor: The moderating role of commitment. Journal of Applied Psychology, 90, 1256-1264. [Google Scholar]
  29. Han, B., Dağlı, A., & Elçiçek,Z. Örgütsel Bağlılık Ölçeği’nin Türkçeye uyarlanması: geçerlik ve güvenirlik çalışması. Elektronik Sosyal Bilimler Dergisi, 17(68), 1788-1800. [Google Scholar]
  30. Hochschild, A.R. (1983). The managed heart: Commercialization of human feeling. Los Angeles, CA: University of California Press. [Google Scholar]
  31. Houkes, I., Janssen, P. P., de Jonge, J., & Bakker, A. B. (2003). Specific determinants of intrinsic work motivation, emotional exhaustion and turnover intention: A multisample longitudinal study. Journal of Occupational and Organizational Psychology, 76(4), 427-450. [Google Scholar]
  32. Ingram, T. N., Lee, K. S., & Skinner, S. J. (1989). An empirical assessment salesperson motivation, commitment and job outcomes. Journal of Personal Selling & Sales Management, 9, 25-33. [Google Scholar]
  33. Iverson, R. D., & Buttigieg, D. M. (1999). Affective, normative and continuance commitment: can the ‘right kind’of commitment be managed? Journal of Management Studies, 36(3), 307-333. [Google Scholar]
  34. Karatepe, O. M. & Tekinkus, M. (2006) The effects of work–family conflict, emotional exhaustion, and intrinsic motivation on job outcomes of front-line employees. International Journal of Bank Marketing, 24 (3), 173-193. [Google Scholar]
  35. Lam, C. F., & Gurland, S. T. (2008). Self-determined work motivation predicts job outcomes, but what predicts self-determined work motivation? Journal of Research in Personality, 42, 1109-1115. [Google Scholar]
  36. Lapointe, É., Morin, A. J., Courcy, F., Boilard, A., & Payette, D. (2012). Workplace affective commitment, emotional labor and burnout: A multiple mediator model. International Journal of Business and Management, 7(1), 3. [Google Scholar]
  37. Lavelle, J.J., Rupp, D.E., & Brockner, J. (2007). Taking a multifoci approach to the study of justice, social exchange, and citizenship behavior: The target similarity model. Journal of Management, 33, 841-866.  [Google Scholar]
  38. Lawler, E. E. & Hall, D. (1970) The relationship of job characteristics to job involvement, satisfaction and intrinsic motivation. Journal of Applied Psychology, 54 (4), 305-312. [Google Scholar]
  39. Meyer, J.P., & Allen, N.J. (1991). A three-component conceptualization of organizational commitment. International Journal of Business and Management 7 (1), 61-89. [Google Scholar]
  40. Meyer, J.P., & Herscovitch, L. (2001). Commitment in the workplace: Toward a general model. Human Resource Management Review, 11, 299-326.  [Google Scholar]
  41. Millette, V., & Gagné, M. (2008). Designing volunteers’ tasks to maximize motivation, satisfaction and performance: the impact of job characteristics on the outcomes of volunteer involvement. Motivation and Emotion, 32, 11-22. [Google Scholar]
  42. Morris, J. A., & Feldman, D. C. (1997). Managing emotions in the workplace, Journal of Managerial Issues, 9 (3), s. 257-274. [Google Scholar]
  43. Morrow, P.C. (1993). The theory and measurement of work commitment. Greenwich, CT: JAI Press. [Google Scholar]
  44. Oral, L., & Köse, S. (2011). Hekimlerin duygusal emek kullanımı ile iş doyumu ve tükenmişlik düzeyleri arasındaki ilişkiler üzerine bir araştırma, Süleyman Demirel Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 16 (2), s.463-492. [Google Scholar]
  45. Pinder, C. C. (1998). Motivation in work organizations. Upper Saddle River, NJ: Prentice Hall [Google Scholar]
  46. Putra, E. D., Cho, S., & Liu, J. (2017). Extrinsic and intrinsic motivation on work engagement in the hospitality industry: Test of motivation crowding theory. Tourism and Hospitality Research, 17(2), 228-241. [Google Scholar]
  47. Schutz, P. A., & Lee, M. (2014). Teacher emotion, emotional labor and teacher identity. In English as a foreign language teacher education (pp. 167-186). Brill Rodopi. [Google Scholar]
  48. Sisley, R., & Smollan, R. (2012). Emotional labor and self-determination theory: a continuum of extrinsic and intrinsic causes of emotional expression and control. New Zealand Journal of Employment Relations, 37 (2), 41 - 57. [Google Scholar]
  49. Şat, A., Amil, O., & Özdevecioğlu, M. (2015). Duygusal zeka ve duygusal emek düzeylerinin bazı demografik değişkenler açısından incelenmesi: Özel okul öğretmenleri ile bir araştırma. Erciyes Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 1(39), 1-20. [Google Scholar]
  50. Thakre, N., & Mayekar, R. (2016). Hope, organizational commitment and organizational citizenship behaviour among employees of private sector organizations. Indian Journal of Positive Psychology, 7(4), 480. [Google Scholar]
  51. Tierney, P., Farmer, S. M. & Graen, G. B. (1999) An examination of leadership and employee creativity: the relevance of traits and relationships. Personnel Psychology, 52 (3), 591-620 [Google Scholar]
  52. Truta, C. (2014). Emotional labor and motivation in teachers. Procedia-Social and Behavioral Sciences, 127, 791-795. [Google Scholar]
  53. Tsang, K. K. (2011). Emotional labor of teaching. Educational Research, 2(8), 1312–1316. [Google Scholar]
  54. Warsi, S., Fatima, N., & Sahibzada, S. A. (2009). Study on relationship between organizational commitment and its determinants among private sector employees of Pakistan. International Review of Business Research Papers, 5(3), 399-410. [Google Scholar]
  55. Yılmaz, R. (2018). Psikolojik iklimin örgütsel vatandaşlık davranışı üzerindeki etkisinde içsel motivasyonun aracılık rolü: Sanayi işletmelerinde bir araştırma (Doctoral dissertation, Selçuk Üniversitesi Sosyal Bilimler Enstitüsü). [Google Scholar]
  56. Yılmazer, A. (2010). Örgütsel bağlılık ve ekstra rol davranışı arasındaki ilişkiler: İmalat sektöründe bir araştırma. Eskişehir Osmangazi Üniversitesi İİBF Dergisi, 5(2), 236-250. [Google Scholar]
  57. Zhang, Q., & Zhu, W. (2008). Exploring emotion in teaching: Emotional labor, burnout, and satisfaction in Chinese higher education. Communication Education, 57(1), 105-122. [Google Scholar]
Download
Metric
History
Related

Volume 16 Issue 5

October 2020

All Articles

International Journal of Progressive Education

International Association of Educators.
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International Public License.
Privacy policy     |     Terms of Use     |     Use of Cookies
Creative Commons Lisansı
© 2012 - 2024 - THDSoft e-Journal Management System.